Effective Date: January 1, 2026
1. Information we collect
When you request a quote, contact us or browse our site, we may collect: your name, address, email, phone number, project details, and basic analytics (pages visited, device type, referring source).
2. How we use your information
- To respond to quote requests and schedule on-site project assessments.
- To send written quotations, follow-ups and service updates related to your project.
- To improve our website, marketing and customer service.
- To comply with legal and regulatory obligations.
3. Sharing your information
We do not sell your personal information. We share it only with: (a) our installation crews and authorized subcontractors who need it to deliver your project; (b) financing partners when you specifically request a financing pre-qualification; (c) service providers (hosting, email, CRM) under contractual confidentiality; and (d) authorities when required by law.
4. Cookies and analytics
We use first-party and third-party cookies (including Google Analytics and Meta Pixel) to measure site performance and ad effectiveness. You can disable cookies in your browser settings.
5. Data retention
We retain quote and project records for the length of any applicable warranty plus seven (7) years for tax and regulatory purposes.
6. Your rights
Under Canadian privacy law (PIPEDA), you may request access to your personal information, correct inaccuracies, or request deletion. Contact us at hello@trustbuildwindows.com.
7. Contact
Trust Build Windows and Doors
1950 Hwy 7, Building C, Unit 1B, Concord, Ontario L4K 3P2
Phone: 1-800-563-1273
Email: hello@trustbuildwindows.com