Rear elevation of a Richmond Hill brick home after a full-frame energy-efficient window rebuild, with new white casement, awning and fixed windows installed

Case Studies

What We Found Behind the Windows During a Richmond Hill Energy-Efficiency Upgrade

Last updated: September 1, 2026

An efficiency upgrade in Richmond Hill that turned into a full-frame rebuild once the first window came out.

This Richmond Hill project started as a straightforward energy-efficiency upgrade, replacing older windows across the front and back of the house. It didn't stay straightforward once the first window came out. Behind the frame, there was no insulation at all between the exterior frame and the stud, and further along the wall, evidence of a mouse that had gotten into that same uninsulated gap.

Front of the Richmond Hill home during installation, with a ladder against the wall and window units staged on the walkway beside the crew trailer
Front of the house mid-installation, with new units staged before going in.

Why "no insulation" is worse than it sounds

A gap between the window frame and the stud isn't just a minor energy leak. It's an open channel between the outside of the house and the wall cavity, which means it's not only letting conditioned air escape, it's also letting in exactly the kind of pest access that was found further along this same wall. An uninsulated gap this size had likely been costing the homeowner in energy bills for as long as the window had been installed, invisible the entire time because nothing about it showed up on the surface.

Original window frame removed, showing the exterior frame-to-stud gap with loose fibreglass and no proper insulation present
The opening with the original frame out — a direct channel from outside into the wall.
Close-up of the original interior casing pulled away, showing an empty uninsulated void between the exterior window frame and the stud
Close-up: the original window had nothing at all between the exterior frame and stud.

Cleaning and disinfecting before anything went back in

Once the pest evidence was found, the area was fully cleaned and disinfected before any new insulation or framing work began. This isn't a step that can be skipped or rushed: installing new insulation and a new window over an uncleaned cavity doesn't just leave a hygiene issue sealed inside the wall, it defeats the purpose of the upgrade entirely. Gaps like this behind old windows are exactly the kind of hidden issue that stays invisible until a window is actually opened up for replacement.

Blueskin, proper insulation, and a finished job

After cleaning, a Blueskin self-adhered weather-resistant membrane was applied around each opening, and the wall cavity was properly insulated for the first time, something the original installation never included. This is the same standard applied to a similar hidden-damage discovery on a bow window rebuild in Ancaster: once a wall is opened up, it gets done to current standards, not just patched back to whatever condition it was found in. On this house that meant a full-frame rebuild rather than a surface-level swap.

Family room during installation — the right-side window already installed and finished with stepped wood casing while the left opening is still bare
Family room mid-job: the right window installed and finished, the left still open.

The finish: stepped wood casing and a mixed-window configuration

On the interior, the finished windows carry a stepped wood casing detail, a layered trim profile that adds visual depth around the frame rather than a single flat board. One of the windows in this project combines a fixed picture pane on top with a fixed casement and an operable casement below it, giving that opening both an unobstructed upper view and real ventilation control lower down, all finished with the same stepped casing treatment for a cohesive look throughout the house.

Interior view of the finished combination window — fixed picture pane on top with a fixed casement and operable casement below, framed in stepped wood casing
Stepped wood casing around a picture window combined with fixed and operable casements.

Rebate note: Window replacements like this one may qualify for up to $100 per rough opening under the Home Renovation Savings™ program when you bundle two or more eligible upgrades. ENERGY STAR® certified products are required, and eligibility and approval depend on the current program requirements and administrator, with an energy assessment needed before work begins.

FAQ

Frequently Asked Questions

It's more common than most homeowners expect, particularly in homes where the original windows were installed without current air-sealing standards. Since the gap is completely hidden behind the frame and trim, there's typically no visible sign until the window is removed for replacement.
The area needs to be fully cleaned and disinfected before any new insulation or framing work proceeds. Sealing over an uncleaned cavity would trap the issue inside the wall rather than resolving it, so this step happens before anything new goes back in.
Stepped casing uses layered trim profiles around a window rather than a single flat board, adding visual depth and a more finished, custom look. It's a design choice that can be applied to most window replacements regardless of the window style itself.

Free Quote

Wondering what's actually behind your own older windows?

A window that looks fine on the surface can still be sitting on a real energy and moisture gap that's never been checked. Every Trust Build installation is completed by our own in-house crews and backed by a lifetime transferable warranty, with 0% financing available.

  • Detailed project assessment
  • Written itemized quotation
  • Product and installation recommendations
  • Financing options available

Get Your Free, No-Obligation Quote

Tell us a little about your project and we'll get back to you. Takes under a minute — no pressure, no pushy calls.

By requesting a quote you agree to be contacted about your request. We never share your info or send spam.

Join 8,700+ Ontario homeowners · Energy Star products · Lifetime transferable warranty